Dear Friends,
Have a question? Below are some of the most frequently asked questions that we receive and our responses. If you have a question that's not covered please, by all means, drop us a line at stay@singaporehotels.com and we'll be happy to answer.

Thank you.

• Is the rate quoted on a per room or per person basis?
• I wrote to SingaporeHotels.com but have not received a reply. Why?
• How does the reservation system work with SingaporeHotels.com?
• May I use my friend's or parent credit card to secure the reservation?
• About my privacy - what do you do with the information you collect?
• All rates are in SGD Dollars - Can you quote in another currency?
• Some hotels are 'Preferred Hotels' - what does this mean?
• Do I need a visa to travel to Singapore?
• Is there any fee to cancel a reservation?
• Can you help me change reservations I made with another company?

Is the Rate Quoted per Room or per Person?

All rates are quoted on a per room basis with two persons occupying the room unless otherwise specifically stated.

We wrote to SingaporeHotels.com but have not received a reply. Why?

We do our best to reply to all legitimate e-mail inquiries within a few minutes. However, if you have not received a reply it is more than likely due to one of the following causes :

- Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

- Not Received: Not often, but every once in a while we simply do not receive your email.

- No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

- Spam Filters: Some ISPs (AOL, EarthLink, Yahoo, HotMail etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from stay@singaporehotels.com.

If you are using Yahoo! email, check your bulk mail folder, sometimes unsolicited email can end up there. Likewise with HotMail, please check the junk mail folder.

- Other: Without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

How does the reservation system work with SingaporeHotels.com?

First, after you have found a hotel to your liking, click on the reservation form and fill in all the blank fields and submit. SingaporeHotels.com's reservation staff will check with your requested hotel for availability. If room/(s) is/(are) available we will advise you, via email, that a booking has been made in your name. Likewise, if no room is available we will advise you of that and suggest alternative accommodations. All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch', hotels that are fully booked are posted in advance (click here to view).

As such in order to confirm your booking you will need to forward your credit card information within 24 hours. We will provide you with the location of our secure server or, if you prefer, you may email or fax this information to our office. If we do not receive your credit card details within 24 hours, the reservation is cancelled. Please be advised that SingaporeHotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. You will pay the hotel directly for all nights stayed as well as any other charges before checkout.

That said, the hotels themselves will verify your credit card details, not SingaporeHotels.com. If the card is not accepted for whatever reason the hotel will advise us and we will in turn advise you at which point you will need to correct the information or provide another acceptable card. Be advised that when occupancies are running very high, the hotel may cancel your reservation as well.

Once we have the credit card information we will submit it to the hotel for verification. If room is still available the hotel we will email to you the hotel's confirmation number or code. Be advised that submitting your credit card information does not guarantee any reservation.

For last minute requests (reservations submitted 72 hours or less prior to check-in) we require that you provide your credit card information so that we may process your request as quickly as possible. As mentioned above, submitting your credit card does not guarantee your reservation the hotel must still provide confirmation.

Once SingaporeHotels.com confirms your reservation you are subject to the hotel's cancellation policy (usually 48 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

May I use my friend's or parent credit card to secure the reservation?

Sorry No. The name on the credit card must match the guest's name making the reservation and checking into the hotel. No exceptions.

What about my privacy, what do you do with the information you collect?

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

All rates are in SGD Dollars. Can you quote in other currency?

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in SGD Dollars,  it is not up to SingaporeHotels.com.

Some hotels are 'Preferred Hotels' - what does this mean?

Since staring SingaporeHotels.com in 2000, we have made countless site inspections at hotels all throughout Singapore. We have conducted quarterly rate surveys and have received a fair amount feedback from our clients - so much so - that we feel confident in pointing out which hotels provide the most value for money in any given price range.

Preferred hotels are those hotels where the management has, over the years, demonstrated an effort to offer superior value for money in terms of facilities, customer service, friendliness and cleanliness.

Do I need a visa to travel to Singapore?

For many countries no. For more information please click here.

However things have a way of changing and it is best to get more complete, up to date  information at the nearest Singaporean Embassy.

Is there any fee to cancel a reservation made with SingaporeHotels.com?

No, not as long as you abide by the hotel's cancellation policy (usually 24 to 72 hours advance notice; fyi, each hotel's policy is different and the hotel's policy will be written on the hotel's reservation page) there is no cancellation fee.

Can you help me change reservations I made with another company?

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.